Frequently Asked Questions

Quick Answer

Lumo Beauty offers dermatologist-tested skincare products for acne-prone and oily skin, ships across Pakistan with Cash on Delivery, and accepts returns within 7 days of delivery. Standard delivery takes 3–5 business days, and support is available at support@lumobeauty.pk.

About Our Products

What skin types are Lumo products suitable for?
Our products are formulated for all skin types, including sensitive skin. Each product page includes specific guidance for your skin type.

Are Lumo products dermatologist-tested?
Yes, all Lumo products are dermatologist-tested and free from harmful chemicals.

Orders & Payments

What payment methods do you accept?
We accept Cash on Delivery (COD), EasyPaisa, JazzCash, and major debit/credit cards.

Can I change or cancel my order after placing it?
Please contact us as soon as possible at support@lumobeauty.pk if you need to make changes. We'll do our best to accommodate requests before the order is dispatched.

Shipping & Delivery

Do you deliver across Pakistan?
Yes, we deliver nationwide across Pakistan.

How long does delivery take?
Standard delivery takes 3–5 business days. You'll receive a tracking number once your order is dispatched.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery if the product is unused and in its original packaging. Please contact us to initiate a return.

How do I get a refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Still Have Questions?

Reach out to us at support@lumobeauty.pk or WhatsApp number +92 310 5889060 and we'll be happy to help!