Refund and Return Policy
Refund and Return Policy
Last updated: August 7, 2026
At Lumo, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Returns
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
For hygiene reasons, the following items are non-returnable:
- Opened or used beauty and skincare products
- Items marked as final sale
- Gift cards
How to Initiate a Return
To start a return, please contact us at support@lumobeauty.pk with your order number and reason for return. Our team will guide you through the process and provide a return address.
Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.
Please note that shipping charges are non-refundable.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@lumobeauty.pk with photos of the item. We will arrange a replacement or full refund at no additional cost to you.
Exchanges
We currently do not offer direct exchanges. If you'd like a different product, please return the original item and place a new order.
Contact Us
For any questions about our return and refund policy, please reach out to us:
Lumo
Email: support@lumobeauty.pk
Website: www.lumobeauty.pk